Conversation Floor
Channels enter one governed AI runtime, then resolve or hand off.
AI Contact Center
96 live
Conversation Traffic
AI-resolved, human-assisted and escalated volume.
Contact Drivers
Why customers are entering the service.
Live Conversation
AI behavior and customer signal for CALL-10482.
SES-CALL-10482 · Billing
Billing dispute · ext_usr_18422
Orbit Pro · ROUTE-VOICE-07 · 04:18
Customer · 04:02
“I was charged twice this month and I need to know why before the next payment goes through.”
AI · 04:07
“I found two billing events. One is a pending authorization. I’m checking the settled transaction before I recommend the next step.”
Tool · 04:10
CRM lookup found one settled charge and one pending authorization. No write action executed.
Supervisor recommendation
Explain the authorization hold and hand off only if the pending charge remains after 48 hours.
Conversation Quality
Resolution, grounding, compliance and summary acceptance.